FAQs

UH OH, CAN YOU REPAIR MY ADRIANNA GLUCK JEWELRY?

Yes I can!

As most of my pieces are one of a kind, I will try my best to replicate it. If you lose a part, I may not be able to. As for polymer clay pieces, know that they are more fragile and should be treated more carefully. If one brakes, I will try to replicate it, but as they are all handmade, there may be differences.

Please contact me by filling out the form on the contact page.
Repair and shipping fees may apply.

SHUCKS, A PIECE I LIKE IS LISTED AS SOLD OUT!

Not to worry, it might not be gone. Click on the item for more information. Many of these pieces are FOR SALE AT a nearby brick + mortar shop! If you are local, go take a peek. If not, feel free to inquire about custom orders.

DO YOU MAKE CUSTOM PIECES?

Yes! If you see a piece you like and want something similar (i.e. different color stones, different metal, etc.), contact me to inquire. Must allow 1 week for custom made pieces.
If you'd like to purchase an available piece but want a different length, please contact me.
If you have your own design in mind, contact me and we can discuss if it's possible and how long it would take to make. I always enjoy helping your creations come to life!

RETURNS & REFUNDs

I want you to love your Adrianna Gluck Jewelry, so returns are accepted as long as the item is in it's original condition.
Contact me within 7 days of receiving item. 
Ship item back within 14 days of receiving item.
Full refund given when item is received (if in original condition) minus shipping costs.
If item is not returned in its original condition, buyer is responsible for payment in full.

SHIPPING POLICY

ship within the U.S. using USPS first class.  USPS first class shipping is free and takes up to 3 business days to deliver. 
Non-custom orders ship within 2-3 days from the time payment is received.
Custom/altered items ship within 7-10 days from the time payment is received. 
Alaska and Hawaii take up to 4 days and Puerto Rico may take up to 10 days. 
Please contact me if outside the U.S. and interested in purchasing.